Got a Question? Well we have answers!
If for any reason your question isn’t answered below we would love to know what’s on your mind! Send us a message via our contact page and we will get right back to you!
What events do you cover?
You name it, we do them! The sky is the limit!
Is set up and pack down included in the price?
YES! An attendant will arrive approximately one hour prior to your booking time to commence set up. You’re attendant will begin pack down at your booked finish time and it takes approximately one hour to complete the pack down.
What is Idle time?
If you wish for an attendant to be set up earlier than your start time or pack down later than you’re chosen finish time then an idle time fee applies. This is when a Photo booth is set up prior to your booking time and switched on at your chosen start time.
Is travel included in the price and how far do you travel?
We travel all around Melbourne and beyond! We offer free delivery within 50KM of the Melbourne CBD, anything out of this radius is charged at $1.80 per KM. This will be calculated before you receive your invoice so please ask us for a quote prior to completing your booking form!
Do we need to arrange parking?
As we have to load in heavy equipment, we will require notice regarding any loading dock procedures, loading zones or other spaces near by to unload. Please note that extra charges apply for venues that do not have free on-site parking available and loading fee’s may apply.
Will my booking come with an attendant?
Yes all our packages include a friendly attendant to ensure that everything runs smoothly on the day!
How much space is needed for the set up?
We recommend a space of 3 meters by 3 metes to allow enough room for the booth, backdrop, props and printer! We also require power within 3 to 5 meters of the set up but can work with further distances with notice. It would also be lovely if a small table could be organised near the set up area for guests to leave their drinks and also if a guestbook option has been selected!
What if my venue choice has a staircase and no lift access?
If you require an upstairs set up and a venue has no lifts available an additional fee applies to account for additional time needed to get everything in and set up. A member of the party or venue staff must also help upon arrival and while exiting to avoid any risk of injury to our staff. We must be informed of this prior to the booking or you run the risk not having a booth at your event and no one wants that!!
Do you do outdoor events?
Great question and the answer is YES! We love the outdoors as much as the next person! Due to safety reasons however, we do require an indoor set-up or adequate shelter during wet weather for the safety of guests, staff and equipment! Our Equipment also needs power to operate so please be sure a generator is on hand if a power point isn’t handy.
Do you provide props?
You will have an option on the booking form to select if you would like No Props, Physical props and in the case of the Social Circle, Digital Props! If you choose our Physical Props be sure to let us if there is any theming involved with your event as we have many premium bespoke props that may be suited to your function!
What do I get when I add a guestbook to my booking?
We have a great range of guestbooks available! When a Guestbook is chosen your lovely attendant will ask your guests if they would like an extra copy printed for the guestbook and encourage guest to leave a message. We also provide pens and glue to be used on the night so you don’t have to worry about a thing!
Can I book over 5 hours?
Of course you can! Why stop the fun at 5 hours? Just let us know how many hours you would like and we will prepare a quote for you!
What if I’m having too much fun and want to book more hours on the day?
No problem at all! Just talk to your friendly Photo Booth attendant and they will process your extra time on the spot via cash or Credit Card! Please note that attendants have the right to refuse your request if they are unable to stay for your requested duration.
What happens to my images after my event?
By hiring one of our fabulous Photo Booths, you give Poppy’s Photobooths permission to use your images for advertising and social media sharing. You can opt out of this by checking the appropriate box on your booking form. Don’t worry we absolutely do not use any inappropriate images in our marketing! We also do not use images of children for promotional purposes without direct permission from a parent. Within 3 – 7 business days after your event you will receive an email with a link to all the original images captured through the booth to share and print to your hearts content!
Are you insured?
Of Course! We are super profesh *puffs up collar* but in all serious we are! We are fully insured for public liability and all our equipment is test and tagged to comply with Australian regulations!
What’s the Jerk Clause?
Ahh yes, the jerk clause can be found in our terms and conditions but basically a Photo Booth attendant may refuse to take photos if guests are heavily intoxicated, exhibiting inappropriate behaviour (verbal or sexual harassment) or refusing to follow instructions. In the extreme case of staff being threated or purposeful damage occurring to props and/or equipment then the Photo Booth will be removed for the premises and a fee will be invoiced for damages.
Do I need to provide a meal for my attendant?
That’s completely up to you! Our attendants do not expect meals, but will appreciate them!
I’m after the K-Dash feel do you offer filters?
Absolutely! Filters are available upon request, ask us what we have to offer!
I’m ready to book! How do I do this and do I need to pay a deposit?
Awesome, we cant wait to work with you towards your epic event! Just send us an email or contact us via our contact page and we will send through our booking form! Once you submit your form, accounts will process an invoice for you! We require a $100 non-refundable deposit to secure the date with full payment due 14 days prior to your event. We prefer direct deposit as form of payment. Credit Card payments incur a 2.6% surcharge. You will be able to choose your payment method in the booking form and payment details will be listed in your invoice!
